Careers at Consorta

AdvantageTrust Member Services Specialist

Reports to:
Director, Business Development

Location:
Schaumburg, Illinois

Position Summary:
This position has responsibility for supporting and maximizing the value of the AdvantageTrust group purchasing program to all HealthTrust members. The position is involved in responding to member inquiries based information in the SCRUBS contract management system, the Purchasing Point Portal or working directly with supplier representatives. The Member Service Specialist will also serve as the key customer service liaison for AdvantageTrust members. The Member Service Specialist, under direction from the department Managers and Director, will also facilitate follow-up activities resulting from in-services of new members, market new contracts to members through direct contact or the Purchasing Point Portal and, monitor compliance and eliminate obstacles to contract utilization. The Member Service Specialist utilizes SharePoint to track customer inquiries and resolution. The Specialist will analyze data from SharePoint to determine where improvements in contract and marketing communications can be made and work directly with the Account Managers and Director to implement necessary changes.

Education:
B.A. /B.S. degree or equivalent required

Responsibilities:

  • Serve as the primary customer service contact for AdvantageTrust members responding to inquiries made via telephone or email.
    • Resolve customer issues and remove obstacles to contract implementation by working directly with suppliers, HPG staff or AdvantageTrust Account Managers.
  •  Track customer inquiries, resolution lead time, type of inquiry and make recommendations to improve communications and response time.
  • Facilitate communication between AdvantageTrust members and staff to resolve issues and concerns.  Communicate regularly with the Director to assure coordinated customer service.
  • Identify new contracts available through HealthTrust for posting on the Purchasing Point Portal.  Develop materials for posting contracts.
  •  Participate as an effective team member by attending meetings and disseminating important information obtained through these meetings and activities.
  • Perform other duties as assigned.

Experience:

  • Three to five years customer service experience (healthcare a plus), including consultative experience.  Strong customer service skills a must.
  • Overall familiarity with issues pertaining to the areas within the group purchasing industry and alternate care members (e.g. long term care, physician offices, homecare and health and human service organizations) required.
  • Strong understanding of marketing and use of electronic tools for communications
  • Demonstrated success in a Microsoft Office environment having achieved intermediate skill levels in Word comparable applications required; proficiency in SharePoint a plus. 
  • Demonstrated knowledge or proficiency in Business Objects a plus.
  • Demonstrated ability to perform detailed work is essential, for which timeliness and accuracy is critical.
  • Demonstrated success in managing multiple projects and priorities.
  • Excellent written and verbal communication skills
  • Demonstrated team player with excellent interpersonal and consensus building skills.

Submit resume now:
email:  hr@consorta.com
fax:     (847) 517-2912